The Services must be cancelled at least 3 business days prior to the date scheduled for an appointment for a visa and proof of the cancellation must be submitted together with the Refund Request Form. All requests for Refunds shall only be accepted and considered if a Refund Request Form is submitted online by an Applicant within 30 days from the date of the cancellation of the Applicant’s appointment for a visa. Refunds shall be subject to the terms herein including VFS Global’s data retention obligations to the respective Government.
If the Applicant has been charged more than once for the same services or the Applicant has paid a sum in excess and the Applicant can provide proof of such excess charge, the Applicant may be entitled to claim a refund on the terms herein.
Requests for refunds or cancellation of a Service shall not be accepted and no refunds shall be given where:
the Applicant has partially used the Service.
the Applicant has missed their appointment on the scheduled date and is not entitled to an alternative appointment on the same application.
the Applicant is delayed for their appointment and there is no other alternative time available on the same day.
the Applicant’s application cannot be accepted on the appointment day due to an incomplete application or missing documents or a submission for an incorrect visa category and the Applicant is not entitled to an alternative appointment.
the Applicant decides not to proceed with their application.
the Applicant does not cancel their appointment within the time periods stated herein.
the Applicant is unable to proceed with the appointment as the Applicant has selected the Visa Application Centre location incorrectly
Refund Processing Timeline:
A Refund of Service Fees or Value-Added Services Fee may be processed within fifteen (15) working days from the date of notifying the Applicant of the refund decision.
Receiving Your Refund
Refunds will be processed using the same mode of payment made for the Services or Value-Added Services. For example, if payment was made with a credit or debit card, the refund will also be made to the same credit or debit card.
If VFS is unable to process a refund by the same mode by which payment was made, then VFS Global shall notify the Applicant of the alternate mode of payment for processing such Refund.
In case of payments made by debit or credit card, the date by which Refund amount shall be credited to the Applicant’s card shall depend on the card issuer.